Organizational Summary:

After School Matters is a Chicago-based nonprofit organization that offers after-school and summer programs for thousands of Chicago high school teens to explore and develop their talents while gaining critical skills that will set them up for success in college and beyond.

Since 1991, more than 350,000 teens have participated in our project-based paid apprenticeships led by professionals in the fields of arts, communications and leadership, sports, and STEM (Science, Technology, Engineering, and Math).

Programs take place at community locations throughout the city, including three ASM buildings: downtown at Gallery 37 Center for the Arts, the Michael and Karyn Lutz Center in Belmont Cragin, and the Pullman community at Gately Park.

Currently, After School Matters' annual operating budget is approximately $35M and employs approximately 500 staff across the organization.

For more information, visit www.afterschoolmatters.org.

Summary of Position:

By staffing the reception desk and phone line of After School Matters' Cultural Center Office, the Reception Intern gains experience providing top-notch customer service at a large nonprofit. In addition to interacting with internal and external audiences, the Reception Intern completes other office-related tasks and providing administrative support to the Administrative Assistant and the Executive Assistant to the Chief Executive Officer. The ideal candidate has a warm and welcoming approach while providing clear and helpful information.

This is a paid part-time internship starting ASAP, working 3-5 days per week, mid-day and afternoons preferred.

Major Duties and Responsibilities:

• Staff the reception desk at our offices in the Cultural Center
• Greet visitors and direct them to appropriate staff, providing friendly and informative customer service
• Assist in responding to incoming calls and emails on the organization phonelines
• Organize and stock office supplies (e.g. drinking water, toner, copy paper, etc.)
• Perform administrative tasks including copying, mailing, and filing
• Deliver packages or materials to internal and external stakeholders
• Prepare check requisition forms
• Other duties as assigned

Supervisory Responsibilities:

• None

Physical Demands:

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift up to 25 pounds.
• Must be able to sit for long periods of time.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is occasionally exposed to weather conditions.
• The noise level in the work environment is usually moderate.

Knowledge, Skills and Abilities:

• Excellent customer service skills to provide information in a clear and friendly way to internal and external customers in person and over the phone
• Strong attention to detail in written and verbal communication
• Ability to work both independently and in a team environment
• Basic computer skills to send emails in Outlook and edit documents in Microsoft Word

Qualifications:

• Currently attending a post-secondary institution, in an undergraduate or graduate program or in between classes.
• Bilingual (English/Spanish) is preferred

Additional Requirements:

Staff are required to provide proof of COVID-19 Vaccination or have an approved medical or sincerely held religious beliefs exemption prior to starting employment. If a medical or sincerely held religious belief exemption is approved, weekly Polymerase Chain Reaction (PCR) testing is required part of any reasonable accommodation.

How to Apply:

Submit a cover letter and resume at http://afterschoolmatters.applytojob.com/apply

EEO:

After School Matters is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, military discharge status, age, marital status, parental status, or source of income.

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