Job Summary:

The Data Center Technician III will support both the Physical and Virtual Infrastructure of the organization or customer and its facilities. The Data Center Technician will contribute to design and intentions of and implement data center best practices. This shall include related industry standards that align with associated processes and procedures as and where applicable. The Data Center Technician will leverage industry experience to contribute to the team.

Job Duties and Responsibilities:

1. Directly support and complete all scheduled data center MACD (Move/Add/Change/Delete) including device labeling, power connectivity, and network cable connectivity.
2. Complete hardware support work orders involving: hardware and cabling MACD, certification, troubleshooting and break-fix
3. Asset management, auditing and daily work log and ticket tracking
4. Provide SmartHands assistance, including troubleshooting, as required for multiple customers at various sites within specified SLA response times (on-call duties may apply)
5. Maintain a safe and secure operating environment within the data center, or other designated space, and report any violations to their immediate supervisor or lead
6. Detailed and thorough documentation and record keeping; directly contribute to process improvements, documentation improvements, and other work-related items
7. Maintain site security protocols, badging requirements, and data and asset protection procedures and report any violations to their immediate supervisor or lead
8. Ensure all media storage devices (Hard drives, thumb drives, CD, DVD's, etc.) are properly logged, secured, and documented to ensure compliance with customer and legal retention practices and report any violations to their immediate supervisor or lead
9. Utilize advanced knowledge with server and network hardware and components, copper and fiber infrastructure installation and testing, data center productivity and support tools, applications and software (Windows, Linux, SSH, RDP, Putty, etc.), and data center infrastructure management (DCIM) tools
10. Coordinates and implements equipment and material receiving, shipping, and RMA support as and when required in accordance with established policies; assists in updating or revising processes as appropriate
11. Provide vendor and security escorts as needed
12. Provide general cleaning on raised floor, cabinet and rack exterior surfaces, work benches, storage areas, and other areas as needed and as scheduled
13. Coordinates and implements standard and emergency operating procedures for data center, or other designated spaces, in accordance with run-book provided by team leadership
14. Provide status reporting regarding data center, or other designated spaces, service availability, performance, capacity utilization as required
15. Daily error log reporting and physical DC inspections for general health, power, cooling, hazards, etc.
16. Leverages advanced knowledge to perform or coordinate equipment installation and delivery schedules in accordance with set project plans or other direction
17. Demonstrates commitment to team and customer through attention to detail, reporting issues, concerns, and mistakes as soon as they occur, and willingness to learn and teach
18. May serve as interim Team Lead as needed
19. On-Call duties as needed (may include 24/7 support)

Physical and Mental Requirements:

• Must be self-motivated, detail oriented, positive in approach, professional
• Experience creating, developing, and implementing project process improvement(s)
• Must promote the company culture and mission to all employees, vendors, clients and business partners

• Minimum 3 years working in data centers, telco, IT operations, or related technical field

• Knowledge of server and network equipment and software support configurations
• Understanding of AC and DC power principles as they relate to data center power distribution and best practices
• Experience working independently and demonstrated high productivity rate
• Must be able to act as the company liaison for interface with customer representative(s)
• Experience leveraging complex problem-solving, critical thinking skills, and the ability to effectively read, write and give oral presentation(s)
• Must be able to: work at heights from a ladder; work in confined spaces; lift as much as 50 pounds; move as much as 75 pounds; and move pallets of equipment leveraging an unpowered pallet jack
• Must be able to see and distinguish different colors, read small print, and hear and recognize audible signals such as device alarms within a consistently loud environment with varying light levels
• Excellent team and customer communication skills, orally and in writing

Education, Certification, License, and Skill Requirements:

• Must possess at least a High School diploma or GED equivalency
• Minimum 3 years working in data centers, telco, IT operations, or related technical field
• Experience with server, OS or Network
• Data center certification (including in-progress) are a plus
• Must be proficient with Microsoft Office (Word, Excel, Outlook)
• Ability to work alone or in teams with minimal instruction
• Must meet Company minimum driving standards
• License Required-NO

Career Path:

• Data Center Technician Team Lead; or
• System Administrator I; or
• Junior Data Center PM; or
• Data Center Operations Expert

Physical and Mental Requirements:

• The Communications Technician I must be self-motivated, positive in approach, professional and help create, develop and implement project process improvement(s).
• The Communications Technician I must promote the Company culture and mission to all employees, vendors, clients and business partners.
• The Communications Technician I must be able to act as the Company liaison for interface with customer representative(s).
• The Communications Technician I must possess proven problem solving skills, critical thinking skills and the ability to effectively read, write and give oral presentation(s).
• The Communications Technician I must be able to work at heights, off of a ladder and in confined spaces, lift up to 50 pounds and move up to 75 pounds.
• The Communications Technician I must be able to see and distinguish different colors, read small print and hear and recognize audible signals such as dial tones.
• The Communications Technician I must be able to travel within the branch territory and/or regional territory as needed.

Education, Certification, License, and Skill Requirements:

• Must possess at least a High School diploma or GED equivalency.
• Must possess a minimum of two (2) years of experience in telecommunications or related technical field and demonstrate the ability to supervise others.
• Must possess and be proficient with the listed tools.
• Must have proven skill level to interpret blueprints and other project documents, including but not limited to, specifications, reporting and quality requirements.
• Must know the universal communications color codes.
• Must meet Company minimum driving standards.

IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES's 2023 fiscal year ending September 30, 2023, IES produced over $2.3 billion in revenue and employed over 8,400 employees at over 129 domestic locations across the United States. IES is an Equal Employment Opportunity Employer: Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply.

PLEASE NO AGENCY CALLS.
NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid.

EEO & Affirmative Action

The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company's obligations as a contractor to the United States government.

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Disability Accommodation

IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at (713) 860-1500 or any IES office to request assistance.

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