Seek upsell opportunities to grow current customers by selling them additional DCN products and services Uncover potential cancel reasons and overcome objections by reinforcing product features and value to increase customer retention Contact existing clients that are up for renewal and ensure continued customer satisfaction Attain all KPIs designed to improve account ret

Day to day responsibility for the design and execution of research consulting engagements Develop/refine scope of engagement, scheduling, budget, and client deliverables Drive staff performance to successful completion of engagement Organize and lead research teams in gathering and analyzing data, in a timely manner with allotted budget Obtain research data through a vast